Shipping policy
INSTINXT SHIPPING POLICY
Last updated: [August 6, 2026]
Thank you for shopping with Instinxt. This Shipping Policy explains how orders are processed, produced, packaged, and delivered.
Because Instinxt uses more than one fulfillment method, processing and delivery times vary by product. Please review the product description and any estimated shipping information shown before placing your order.
1. ORDER PROCESSING AND FULFILLMENT
Instinxt products may be fulfilled in one of the following ways:
Ready-to-Ship Products
Products currently held in our inventory are generally processed and handed to the shipping carrier within 3–5 business days after payment is successfully completed.
Print-on-Demand Products
Some products are made after an order is placed by one of our print-on-demand manufacturing partners. These products generally require 5–10 business days for production before shipment. During holidays, high-volume releases, or manufacturing delays, production may take longer.
Print-on-demand products may be shipped directly from the manufacturing partner to the customer. Packaging, return addresses, shipping carriers, and tracking formats may therefore differ from those used for products shipped directly by Instinxt.
Imported or Special-Production Products
Some products are manufactured outside the United States, including by manufacturing partners in China. These products may first be transported to Instinxt for inspection, packaging, and final shipment to the customer.
This process may include manufacturing, international freight, customs processing, quality inspection, and final domestic fulfillment. These products generally require approximately 15–30 business days before they are shipped to the customer, unless a different timeframe is stated on the product page.
Preorders and limited releases may take longer. The estimated fulfillment window disclosed on the applicable product page or during checkout controls for that product.
Business days are Monday through Friday, excluding federal holidays. Processing time is separate from carrier transit time.
2. ESTIMATED DELIVERY TIMES
After an order has been produced, processed, and handed to the carrier, estimated delivery within the United States is generally:
Standard shipping: 3–7 business days
Expedited shipping, when offered: Based on the estimate displayed at checkout
These are estimates and are not guaranteed delivery dates. Carrier congestion, severe weather, customs, transportation interruptions, holidays, incorrect addresses, and other circumstances outside our reasonable control may cause delays.
Paying for expedited shipping shortens carrier transit time only. It does not shorten manufacturing or order-processing time unless we expressly state otherwise.
3. MIXED ORDERS AND SEPARATE PACKAGES
An order containing products made or stored in different locations may arrive in separate packages and on different dates. For example, a print-on-demand item may ship directly from its manufacturer while another item is being packaged by Instinxt.
You may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping solely because we divide an order into multiple packages, unless an additional charge was clearly disclosed before checkout.
4. PREORDERS AND MADE-TO-ORDER PRODUCTS
A preorder or made-to-order product is produced or secured after the order is placed. Estimated production and shipping windows will be stated on the product page whenever applicable.
Dates given for preorders and made-to-order products are good-faith estimates, not guarantees. Production schedules, freight delays, customs inspections, material availability, and quality-control issues may affect the release date.
If a mixed order contains a preorder and an in-stock product, we may hold the order until all products are ready or ship the products separately at our discretion. The applicable product page may provide different instructions.
5. SHIPPING DELAYS AND CUSTOMER OPTIONS
We will make reasonable efforts to ship within the timeframe stated on the product page, at checkout, or in your order confirmation.
If we cannot ship within the promised timeframe—or, if no timeframe was provided, within the period required by applicable law—we will provide notice and offer any option to consent to the delay, cancel the delayed item, or receive a refund that applicable law requires.
A delay caused by the shipping carrier after the package has been accepted by the carrier does not necessarily mean the order itself was shipped late.
6. SHIPPING RATES
Shipping charges are calculated and displayed at checkout based on the products ordered, package weight, destination, fulfillment method, and available carrier service.
Any free-shipping promotion is subject to the conditions stated with the offer. Shipping charges, expedited-shipping fees, duties, and other delivery-related charges are generally nonrefundable after the applicable service has been performed, except where required by law or where the refund results from our error.
7. ORDER TRACKING
When tracking is available, we will send tracking information to the email address or phone number provided at checkout after the package ships. Tracking may take 24–72 hours to begin showing movement after a label is created.
A shipping-label notification means the carrier label has been created. It may not mean the carrier has physically received or scanned the package yet.
For orders shipped in separate packages, each package may have its own tracking number.
8. ADDRESS ACCURACY AND CHANGES
Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your apartment or unit number, street address, city, state, and ZIP code before submitting the order.
If you notice an error, contact us immediately at iinstinxtclothing@gmail.com. We cannot guarantee that an address can be changed after an order enters production, processing, or fulfillment.
Instinxt is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If a package is returned to us as undeliverable, we may offer reshipment after the customer pays any additional shipping cost. If a refund is approved instead, original shipping charges may be deducted to the extent permitted by law.
9. LOST, STOLEN, DAMAGED, OR MISSING PACKAGES
If tracking has not updated for an unusual period, a package appears lost, an item arrives damaged, or your order is missing an item, contact us at iinstinxtclothing@gmail.com within 7 calendar days after the delivery date shown by the carrier—or, for a package not marked delivered, within 7 calendar days after the estimated delivery window has passed.
Include your order number, a description of the issue, and clear photographs of any damaged product and packaging. Keep all packaging until the claim is resolved.
We will review the issue and, when appropriate, work with the fulfillment partner or carrier. Depending on the circumstances and applicable law, the resolution may include a replacement, refund, store credit, or carrier claim.
If tracking shows “delivered” but you cannot locate the package, first check the delivery area, household members, neighbors, building staff, parcel lockers, and the carrier. Contact us promptly if the package remains missing.
Instinxt is not responsible for theft occurring after confirmed delivery to the address provided, except to the extent applicable law provides otherwise. We may require reasonable documentation, carrier confirmation, or a police report before replacing or refunding a high-value order.
10. RETURNED OR REFUSED PACKAGES
Packages returned because of an incorrect address, failed delivery attempt, refusal, unpaid customs charge, or failure to collect the package may be subject to additional shipping costs.
We will contact you if a package is returned to us. If you request reshipment, you may be responsible for the new shipping charge. If a refund is approved, amounts already spent on shipping or return-to-sender fees may be deducted to the extent permitted by law. Final-sale, customized, print-on-demand, and made-to-order restrictions in our Refund Policy may still apply.
11. INTERNATIONAL SHIPPING
[Choose one before publishing: “We currently ship only within the United States.” OR “We offer international shipping to the destinations available at checkout.”]
For international orders, the customer is responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country unless checkout expressly states otherwise. These charges are not controlled by Instinxt and are not included in the product price or shipping charge.
International shipments may be delayed by customs. Customers are responsible for complying with local import rules. If an international package is refused or returned because charges were not paid, any approved refund may be reduced by the original shipping charge, return shipping, duties, or other costs incurred, to the extent permitted by law.
12. TITLE, RISK OF LOSS, AND CONSUMER RIGHTS
Any transfer of title or risk of loss is subject to applicable law. Nothing in this Shipping Policy limits any warranty, refund right, chargeback right, or other consumer protection that cannot legally be waived.
13. CONTACT US
For shipping questions, contact:
Instinxt
IInstinxtclothing@gmail.com
Please include your full name and order number so we can assist you efficiently.